FAQ: Billing Procedures
- Q: What payment methods are available?
A: All payments for our services are done securely through a credit card. - Q: What type of credit cards do you accept?
A: We accept American Express, Visa and MasterCard for payment. - Q: How will I be billed?
A: The credit card on the account will be charged monthly for the previous month's monthly fee of $19.99 per account and usage over 500 minutes at 3.9 cents a minute per participant. - Q: Will I receive an invoice?
A: Monthly invoices will be posted on the StarConferencing.com web site. You will have the ability to review and print the invoice from our site by going to the Online Billing Center. - Q: Are there any taxes?
A: StarConferencing.com at this time is obligated to collect the following taxes:
Alabama - Alabama Sales Tax of 6% applies to all participants on a call who originate their connection from Alabama.
City of Chicago - The Chicago Simplified Telecommunications Tax of 7% applies to all participants on a call who originate their connection from the city of Chicago.
Connecticut - Connecticut Sales Tax of 6% applies to all participants on a call who originate their connection from Connecticut.
Illinois - Illinois Sales Tax of 7% applies to all participants on a call who originate their connection from Illinois.
Massachusetts - Massachusetts Sales Tax of 5% applies to all participants on a call who originate their connection from Massachusetts.
Gov't Surcharge Recovery Fee - 2.24% on all charges, effective 1/31/08. Telecommunications Infrastructure Maintenance Fee - 0.5% on all charges
- Q: Can I change the credit card I use for payment after I sign up?
A: Yes, you can easily change the credit card used for payments by going into the Online Billing Center. - Q: What information is included on the invoice?
A: The invoice includes the type of connection, time and date of the conference, number of minutes per participant, the charges, if any, for each participant, the number the participants called from if they used the Toll Free Dial In access number, the total minutes and charges and up to two customer defined billing references. - Q: Do you display the number the participants called in from on the invoice?
A: Yes, but only if the participant used the Toll Free Dial In access number. - Q: When do I get charged and receive an invoice?
A: Monthly invoices are processed and payments charged to the credit card on record approximately 5 - 10 business days following the end of the month. - Q: Is StarConferencing.com a corporation?
A: Yes. - Q: What is StarConferencing.com's FIN?
A: 58-2421656 - Q: How do I view my invoice?
A: You must first Log In to your account to access your account information and the Online Billing Center.
- Go to www.starconferencing.com and log in with your user name and password.
- Select "Online Billing Center" from the left navigation bar.
- Select a Billing Period from the drop down menu.
- Choose View Type to sort "By User" or "All Users".
- Click on a specific call for more detail. You can also sort the data by clicking on the column headers.
- To print a hard copy of your invoice, simply click on the "Your Bill" tab, go to the "Downloads" button, and select a billing period. Click on the underlined file name for this PDF file. You can now print this file or save it to your computer for easy reference and storage.
Simple, Reliable, Inexpensive Conference Calls.
